Shipping & Payment Info

Customer Service Policies for MicroPharma.us

Shipping Solutions: MicroPharma.us ships all orders via USPS Priority Mail, using well-padded packaging to ensure the safety of your products. Most orders are delivered within 3-5 business days after shipping. Please note that we are not responsible for delays caused by shipping services. USPS tends to update their tracking late, so give it some time if it is stuck in transit. Sometimes it takes a couple days to get scanned in at a hub.
Order Processing Schedule: Orders are typically processed and shipped promptly. However, under certain circumstances, such as if we are awaiting a shipment from the lab, we will update the status of your order with a notification such as "waiting for lab shipment."
International Shipping: MicroPharma.us does ship outside the United States. However, once the package leaves the U.S., the customer assumes full responsibility for any customs issues, delays, or other shipping-related problems.

Encryption and Data Protection: MicroPharma.us uses industry-standard 256-bit SSL encryption to safeguard all transactions.
Privacy Compliance: We strictly follow federal and state privacy regulations. Your personal and transaction data is kept confidential and used solely for processing your order. We do not share or sell your information to third parties.

Return Policy: Due to regulatory restrictions, returns are generally not accepted. If you receive an incorrect or damaged item, please contact us via email at Sales@MicroPharma.us, and we will arrange a replacement for the original order, as applicable.

Order Placement: Orders can be placed securely online at any time via our website. Once your order is submitted and payment has cleared, it will be processed, packed, and shipped via one of our trusted delivery services.
Order Status Notifications: You will receive email notifications updating you on your order’s status, including when your order has been shipped.

Accepted Payment Methods:
- CashApp: $MicroPharma
- Zelle: Payments can be sent to our registered zelle email: Sales@MicroPharma.us
- ACH Bank Transfer:
  - Bank: PNC BUSINESS CHECKING ACCOUNT
  - Account Name: MICRO PHARMA, LLC.
  - Routing Number: 267084199
  - Account Number: 1251323001
- Credit Cards: Not accepted for Wholesale Bulk Orders
To expedite order processing, please email a screenshot of your payment to Sales@MicroPharma.us.
Wholesale Pricing & Bulk Discounts: Access to wholesale pricing and volume discounts is available only to registered and approved wholesale customers. To apply for a wholesale account, sign up on our website and await approval. Once accepted, you will gain access to special pricing and wholesale account features. For large-volume purchases or custom pricing inquiries, please contact us directly.

Retail Customers: You may register for an account during checkout, which will enable you to track your order status, manage your personal information, and easily reorder in the future. If you checked out as a guest, feel free to email us for updates regarding your order status.
Wholesale Customers: To access bulk pricing and wholesale account features, you must sign up for a wholesale account. Once your account has been approved, you will be able to view and manage your orders, track shipments, and take advantage of exclusive wholesale offers.

Commitment to Quality: MicroPharma.us is committed to providing the highest quality products and services. If you encounter any issues or have any concerns, please contact us at Sales@MicroPharma.us, and we will address your concerns promptly.

Gain Access to Special Bulk Pricing with a Wholesale Account